The following Privacy Statement governs the online information collection practices of DIGITAL ELEVEN CHALLENGERS SERVICES technologies Pvt Ltd ("Company", "we" or "us"). It outlines the types of information that we gather about you while you are using our websites
1. Purpose And Scope
The Privacy Statement applies primarily to information that we collect online; however, it may apply to some of the data that you provide to us offline and/or through other means, as well (for example, via telephone, or through the mail).
The Privacy Statement documents and describes the manner in which our organisation collects information from all our Users/Viewers of our Services. While providing our Services on behalf of our registered users, we collect information related to Viewers. The use of information collected on behalf of our Users is governed primarily by our contract for the engagement with them and the privacy policies governing their organization. We are not accountable for the privacy policies and practices undertaken by our users or any other third parties.
2. Tracking Technologies And Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. Learn more about the cookies we use by accessing our
3. The Types Of Information We Collect And Store
We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfilment of our services to you. Personal Information may include but is not limited to:
1-Name
2-Email
3-Phone Number
4-Address
4. How We Use Your Personal Information
We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfilment of our services to you. Personal Information may include but is not limited to:
The above personal information may be used for the following purposes but shall not be limited to them:
- To provide you with information about our offerings and/or our periodic newsletters;
- To respond to your requests;
- For creation or development of business intelligence or data analytics in relation to the Offerings provided by us (for this purpose we may share the Personal Information with certain software or tools available online);
- To manage our relationship with you;
- For internal record keeping;
- To provide you with authorization to login and use your user account;
-To verify your identity;
- To maintain correct and up-to-date information about you;
- To improve our website;
- To enable automated handling of the Recharges;
- To otherwise be able to provide the services to you; and
- To comply with our legal or statutory obligation
5. Who Has Access To Your Data Within Our Organization?
Within our organization, access to your data is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, events, development, executive, customer support. Employees only have access to data that is relevant to their team, on a "need to know" basis.
6. Who Do We Share Your Data With Outside Our Organization And Why?
Processors
We may use service providers & third parties for operating and improving the Sites, to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Data Processing Agreements or Addenda.
Authorities
We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.
Transfer of business
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
7. Why And For How Long Do We Store Information We Collect From You?
So that you can use our Sites;
To ensure that we do not communicate with you if you have asked us not to;
To better understand the traffic to our Sites so that we can provide all members with the best possible experience;
To manage our relationship with you;
To detect and prevent abuse of our Sites, illegal activities, and breaches of our Terms of Service; and
To comply with applicable legal, tax, or accounting requirements.
8. Security
We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our Company has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls and we communicate our Privacy Statement practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.
9.Cancellation and Refund
DIGITAL ELEVEN CHALLENGERS SERVICES LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
1Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
DIGITAL ELEVEN CHALLENGERS SERVICES LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the DIGITAL ELEVEN CHALLENGERS SERVICES LLP, it’ll take same day for the refund to be processed to the end customer.
10.Shipping and Delivery
Shipping is not applicable for business.
11. Links To Other Websites
Our Sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Third parties are under no obligation to comply with this Privacy Statement with respect to Personal Data that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through our Sites and, thus, this Privacy Statement does not apply to information you provide to those third-party sites or gathered by those third parties.
12. Changes To This Statement
We may update our Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page. If we make any material change/s to the Statement, we will notify you via email, through a notification posted on the Services, or as required by applicable law. You can see when the Statement was last updated by checking the date at the bottom of this page. You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective from when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Statement, you can contact us at:
Email: info@digital11challengersservices.com
Phone: 9270599866
Address: A Wing Shop No.2, Prakruti Sparsh, Ambarnath 421501, Thane, Maharashtra, India
Last updated: 1st June 2025